Cancellation, Return & Refund Policy

1. Returns

We do not offer returns for our products. However, you may be eligible for a return or refund in the following cases:

– Damaged product received.
– Defective product received.
– Incorrect product delivered.
– No product delivered.
– Payment error occurred.
– Order canceled before dispatch.

2. Conditions for Returns

– Returns will only be considered for unused products in their original packaging.
– All return or refund requests must be approved by our team.

To initiate a return or refund, please contact us at info@novwells.orowebsites.com with proof of purchase and relevant details.

3. Refund Process and Timelines

– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, the refund will be processed within 5-7 working days from the approval date.
– The refunded amount will be credited to your original method of payment or bank account.

4. Cancellation Policy

– Orders can be canceled before dispatch by contacting us at info@novwells.orowebsites.com.
– In case of cancellation before dispatch, a full refund will be processed within 5-7 working days from the date of cancellation.

5. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account.
2. Contact your credit card company; it may take some time before the refund is officially posted.
3. Contact your bank, as processing time may vary.

If you’ve completed all these steps and still have not received your refund, please contact us at info@novwells.orowebsites.com.

6. Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, contact us at info@novwells.orowebsites.com.

7. Shipping for Returns

If your return request is approved, we may arrange for the product to be picked up by our shipping partner. In some cases, you may need to mail the product to:

Akansha Care, Plot no:1, 1st Floor, Above HDFC Bank, Subbarao Colony, Hyderabad, Telangana – 500009

8. Important Notes:

– You will be informed if you need to cover the shipping costs for returns. These costs are typically non-refundable.
– Depending on your location, the time it takes for your exchanged product to reach you may vary.

If you have further questions or need assistance, feel free to contact us at info@novwells.orowebsites.com.